How We Work

• Step 1: Home Care Services Assessment

 This is when we travel from our Garden City office to your loved one's home or place of stay to meet with them and to better understand their needs and wants.  During this Home Care Services Assessment, we additionally evaluate your loved one's physical and cognitive needs and discuss the personality traits you would like in a caregiver. We then use this information to locate the perfect caregiver for your needs, wants, and personality.

• Step 2: Caregiver Introduction & Orientation

During this second phase, we carefully select a caregiver based on the Home Care Services Assessment. We look to match the correct experience and personality of the caregiver with your loved one. Once we locate the perfect caregiver, we send one of our executives to personally introduce the caregiver(s) to your loved one and to orient them to the Plan of Care, home environment, and social dynamic. This helps to ease the transition of a new caregiver and ensures that both your loved one and the rest of your family are comfortable with the caregiver before they start.

• Step 3: Ongoing Supervision

Once the Home Care Services begin, the caregiver arrives at the home, there they will use our telephony system to clock in and out for their shift. Additionally, the software can allow the caregiver to make daily notes and list tasks and activities completed for each day. Now that the Home Care Services have begun, an executive from our Garden City office will call and make regular follow-ups every week to evaluate both the client and caregiver. This will ensure a proper match or if not changes can be made during these check-ins.  These follow-ups are crucial to make sure the Plan of Care is being followed properly as well as the client and caregiver are both happy and satisfied. Any adjustments to the care plan, schedule, or personnel will be conducted during this phase. Our goal is always to provide and support your loved one as much as possible.

• Step 4: Ongoing Care Coordination

 Each caregiver is overseen directly by one of our Home Care Services Executives which are located in our Garden City office. They are responsible for the day-to-day scheduling and any care issues that may arise.  This dedicated executive is always available to take your calls and can answer any questions you may have. They will always be your go-to person for all questions, issues, or changes. In our experience, we have found that having one person to deal with constantly creates a working relationship with the client and allows for an easier resolution to any issues or adjustments. The client benefits as well by having a direct company advocate who knows and truly understands them.